Service Policy

Cancellation Policy

If you need to cancel a service appointment with Appliance Repair Beaconsfield, please contact us before the scheduled appointment and follow the cancellation requirements outlined below.

3
Business Hours' Notice

At least three business hours' notice is required before the beginning of the scheduled appointment.

Appointments scheduled for the same day are not eligible for cancellation.
Cancellation Requirements

How a cancellation must be made

A cancellation is considered complete only when the required process has been followed.

01

Contact us in advance

Cancellation must be requested at least three business hours before the beginning of the scheduled appointment, unless the appointment was booked for the same day.

02

Speak with a live agent

A service call can only be cancelled directly with a live agent. Leaving a voicemail does not complete the cancellation process.

03

Do not leave an after-hours voicemail

If you are calling after business hours, do not leave a voicemail as a cancellation request. The cancellation must be handled with a live agent.

04

Receive a cancellation code

Once the cancellation has been processed by phone, a cancellation code will be provided. This code confirms that the cancellation was completed.

Cancellation Charge $125 CAD + applicable tax

If the cancellation policy is not followed

Failure to comply with the cancellation requirements may result in a reduced service-call charge of $125 CAD plus applicable tax.

Payment timing: the charge must be paid within 24 hours of the original scheduled appointment.
Need to cancel an appointment?

Contact our team directly

To request a cancellation or ask a question about your scheduled service, contact Appliance Repair Beaconsfield by phone. Remember that a cancellation must be completed with a live agent.